Is Integration the Best Solution for Your Business?

Integrate use of advanced applications with your voice communications system

Does your business communications start and stop on your desk phone? Voice communications can be integrated with management software, data and video as well as multiple devices to enhance your business processes. Both internal and external-based business applications, such as customer relationship management (CRM) solutions, can be configured to reach your mobile workforce no matter where they are and what device they’re using.

Software Integration Solution

A seamless Cloud + Mobile system would integrate such resources as, Microsoft Office 365, and Google Apps, for example. Ask First-Tel about the solution that’s best for you!

MiContact Center Business

Deliver efficient, effective, and personalized self-service to customers via the latest, award-winning technology for contact centers from small to large. Find out more

MiContact Center Solidus

Get a rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) and contact center applications for intelligent interaction in the enterprise. Find out more

MiContact Center Business

This is an enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations. Find out more

MiContact Center for Microsoft Lync

Integrate Microsoft Lync with a turnkey unified communications solution of multi-media capabilities, including chat, email, presence and voice. Find out more

Mitel Workforce Management

Boost employee engagement and operational efficiency for a measurable impact on your customer experience with workforce management. Mitel’s Workforce Management (WFM) solution is part of its Workforce Optimization suite (formerly the 5000 Communications Platform for up to 250 Users). Find out more

Secure Hosted PBX Solutions Cut Costs

The traditional model that required a substantial investment in on‐premises private branch exchange (PBX) systems also undertook risks and costs associated with its maintenance, expansion, and limitations. During the 1990s and early 2000s, the next generation of technology replaced many legacy PBX systems with more flexible, yet still on-premise, Unified Communications (UC) systems, enabling voice and data networks to converge.

Today, businesses have another option – a secure First-Tel Hosted PBX System with MiCloud. You can cut costs and long-term risks by moving away entirely from on-premise deployments. By taking advantage of the latest generation in business communications, the seamless merger of mobile and cloud communications, also known as unified communications as a service (UCaaS) or hosted communications, your most efficient solution is likely to be the most cost-effective. Find out more