Why Go Cloud?

Explore the core features of cloud communications to reduce cost, raise efficiency

Most businesses have a one‐size‐fits‐all communication solution that probably they’ve outgrown more than a decade ago. Those legacy systems were not designed to fit into today’s diverse roles and agendas across a company’s user base. Moving your business communications to the cloud presents an opportunity to reconfigure your operations around the way each person works, and not the other way around. For example, cloud communications can:

  • Expand phone features: Includes mobile‐friendly communications, broad selection of endpoints, automated callbacks, announced queue times, and more—at a cost that businesses of all sizes can afford
  • Ensure a better customer experience: With intelligent call routing that sends customers to the right agent, with the right information, right away
  • Provide deployment flexibility: Only pay for the features that you need, where they’re needed, and custom bundle features as your needs require
  • Enable versatile communications: Employees access their phones, unified messaging, chats, apps, and more—on any device

MiCollab Online Collaboration Tool

Mitel’s collaboration software and solutions support all forms of collaboration, including voice, video calling, and instant messaging with MiCollab. Find out more

Unified Communications

Free your business from phone tag and open up to a world of choices with Unified Communications. Chat, voice and video puts all the latest IP connectivity choices at your fingertips. You are in control of how, when, and where you want to connect and with whom…whether you’re available, too busy, down the hall, or on the go. Find out more

Virtualization & Data Storage

Virtualized unified communications and collaboration (UCC) solutions for the data center and the desktop drive cost savings, simplify IT management, and enhance security and business continuity. Find out more

As a VMware Solution Provider Partner, First-Tel helps best serve your virtualization needs through the unique value VMware virtualization products and solutions — from the desktop to the datacenter to the cloud. Let VMware explain how virtualization works for you: Find out more

MiCloud Office

You don’t have to spend a fortune to feel like a Fortune 500 company. Get world-class communications, security and collaboration features that scale with your business and your budget. Find out more

MiCloud Business

Your communications system should move you forward, not hold you back. With MiCloud Business, you can reduce costs and increase business agility and security with the industry’s most advanced cloud-based communications platform. Find out more