Mitel Silver Business Partner


A Single Communication System With Seamless Integration of Cloud & Mobile Technology

Traditionally, the best way to grow your business could be said in one golden word — “reach” — but in today’s competitive environment achieving reach is more challenging than ever. Your urgent needs for improved collaboration, mobility, lead generation, accessibility, customer and prospect data profiles are essential for your business to operate at a higher level of functionality. If your business is facing these challenges, you may need to consider integrating mobile and cloud technologies into a single seamless real-time communications system. Because First-Tel is a leading Mitel partner in Michigan, we have the expertise, experience and innovative tools to enhance your customer and worker experience with integrated systems designs.

Recent Advances

Now available! Hosted PBX System with Mitel MiCloud Services

Interested in a low-cost, turnkey, cloud-hosted phone system that will expand your communications capacity without the need for equipment upgrades or the cost of maintenance and repair? Hosted PBX System with Mi-Cloud integrates desktop phones, mobile phones or softphones and is easily managed on a computer screen. There is no easier way to get your work done with a zero upfront invest in equipment. …. Read more about it here


Mitel Phone Manager 4.3 mobile users get powerful UC features, such as Presence, Chat and Softphone
ATTENTION! MiVoice Office 250 Mobile Users

New Wi-Fi phone design is perfect for all-access inside building

Designed for use in an office environment the new MiVoice 5624


Collaboration software, unified communications and cloud solutions support integrated voice, mobility, video calling, instant messaging and more


The best and best priced business systems because we make business communications simple! We have more design and technology choices than any other resource …


Connecting your team with customers is crucial. We have the solutions you need to create efficiency and save money …


First-Tel creates custom bundles for everything you need into a single affordable program. From maintenance to managed services, we deliver every time.

Offers from First Tel

Michigan E911 Upgrade

Emergency response calls will require specific location identification for all individual devices in a multi-line business communications system. Michigan E911 legislation levies fines for non-compliance. Please contact First Telecommunications at 800-562-0221 to schedule a system upgrade.

Learn more: Get guidelines document (PDF)

First Solution Program

Get our one-stop telephony management services for one flat, low rate covers your maintenance & service requirements for voice, data, systems and peripherals.

Free Telecom Audit

An obsolete phone system and its maintenance is probably inflating your telecom bills by 20-50%. A complimentary evaluation of your existing phone system can determine the cost savings available from a new technology, plus productivity gains.

UPGRADE SPECIAL: Break out of your contract

We’re looking to help you tear down barriers and break free with our Contract Buyout Program. To help you switch to a more efficient and cost-effective Mitel system and make sure you can get a provider that meets your needs, we are willing to buy out your contract for up to $300/line.

Referral Rewards

Attention First Tel Clients: We offer a $50 credit for each referral. Get details. Download, print and faxback our Referral Voucher or call us today!

Michigan Comes First

We are the first telecommunications service provider Michigan businesses call, because we have always put our Michigan clients first

Locally owned and operated, FIRST Telecommunications was formed in 1981 by Donald and Mark McKersie. Today our corporate headquarters, located in Grand Rapids, Michigan, services all of the Western Michigan marketplace. It not only houses our corporate offices, but the inventory of repair and replacement equipment parts, a product demonstration room offering live demonstrations of each of our product lines, and the dispatch center for our service teams of factory trained and authorized technicians located in Grand Rapids, Kalamazoo and Lansing.