Mitel Knowledge Center

Service Request

If this is an Emergency call 616-942-7500 or 800-562-0221 and ask for service. Contact our Service Department for Non-Emergency Services. Please complete the following information, or email us at serivce@first-tel.com.




















Service Resources

Search these links below for technical information, or call First-Tel for assistance on any technical issue.

Log on to the free Customer Desktop Training portal and select your phone model then click through for an interactive virtual tour of Mitel’s new mobile-first desk phones.